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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay Byrd

August 25, 2024

5  out of  5
rating by Jay Byrd
"Michael recently went above and beyond to help me with a claim. His team (particularly Lorrie!) is helpful, efficient, and thorough!"
We responded:
"Thank you Jay! It is always a pleasure to serve you and your family! Lorrie is the bomb! :)"
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Karen McGuire

June 24, 2024

5  out of  5
rating by Karen McGuire
"I've been a State Farm client for 40+ years and Michael O’Neil’s office team, specifically Brendan, are outstanding! Best service ever. Every question has been handled with respect, sincere concern, and quickly. As an added bonus, I received a handwritten, welcome note in my mailbox when I arrived. First time ever! Best service ever!"
We responded:
"Karen, thanks so much for your kind words! We are so thankful you chose to do business with our agency! Please stop by and say hello sometime when you are over this way!"
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JASON SMITH

June 20, 2024

5  out of  5
rating by JASON SMITH
"I can’t speak highly enough of my friend and agent , Michael O’Neal and his wonderful team! Michael has been our agent for about 23 years and every experience we have had with him and State Farm has been great experience. They respond quickly, give great advice, help you through your need, and follow up afterwards. If you need an agent or don’t have a good relationship with yours, I highly suggest Michael and State Farm !! Thanks guys!!!"
We responded:
"Wow. Jason, thanks so much for your kind words! It has been a pleasure to handle your family's business over the years!! Appreciate you!!"
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Jill Haymon

June 10, 2024

5  out of  5
rating by Jill Haymon
"Brendan Posey has been very helpful with my insurance needs. He went above and beyond for me to feel taken care of by State Farm!"
We responded:
"Thanks Jill! Brendan is a great asset to our agency team! Please let me know if there is anything we can ever do to help you!"
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E Lobashe

June 8, 2024

5  out of  5
rating by E Lobashe
"The Michael O'Neal State Farm is excellent insurance agency with highly professional and friendly team. Especially I would like to thank Brendan Posey for his professionalism, knowledge of the business, for being very friendly, honest and attentive to the details. He helped me to find the best policy for all my needs! It was also easy to get in touch with Brendan, and I felt welcomed every time. Thank you, Brendan!"
We responded:
"Elena, thanks so much for your encouraging words! Brendan works very hard and does an excellent job for our clients. Please keep us posted if you ever need anything!"
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Beth Epperson

June 7, 2024

5  out of  5
rating by Beth Epperson
"I’m so pleased with my agent and my coverage. I’m a senior citizen and sometimes have trouble understanding the details. My agent always walks me thru and is very king and patient. I love this company and recommend everyone get a quote. You may save a few dollars."
We responded:
"Beth, your business and loyalty is greatly appreciated! You are an absolute pleasure to do business with. Thank you for the opportunity to serve you!"
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Robert Edgar

June 7, 2024

5  out of  5
rating by Robert Edgar
"Very knowledgeable and always happy to help with anything I need help with. They are very polite and easy to work with"
We responded:
"Thanks Robert! We greatly appreciate your business and the opportunity to serve you! Please let me know if there is anything we can ever do!"
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jefsushay

April 9, 2024

5  out of  5
rating by jefsushay
"Awesome to work with."
We responded:
"Thanks Jeff! Appreciate you!"
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Jessica Hendrix

April 5, 2024

5  out of  5
rating by Jessica Hendrix
"Stephen Moore was extremely helpful. He took the time to explain my policy and got me set up quickly."
We responded:
"Thank you so much Jessica! We are thankful for Stephen and the outstanding service he provides! Appreciate you allowing us to handle your business!!"
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Patty Sisk

April 4, 2024

5  out of  5
rating by Patty Sisk
"Michael O'Neal has been our agent since we moved to Alabama 17 years ago. It has been such a positive experience. He is a kind and ethical person. And his staff is top notch."
We responded:
"Thank you for your kind words! You guys are a pleasure to serve! :)"
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Julie Brooks

January 12, 2024

5  out of  5
rating by Julie Brooks
"Very nice office made our move to Alabama. Very smooth. State Farm is expensive but I think it’s worth it."
We responded:
"Hey Julie, Thanks so much for trusting us with your business! Please let me know if there is anything I can ever do to help you! Appreciate the review!! :)"
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Anne-Marie Touliatos

August 31, 2023

5  out of  5
rating by Anne-Marie Touliatos
"Michael's office is outstanding. They answer questions and take an interest in each person that calls and their situation. Michael is attentive and approachable, willing to go the extra mile to get the right insurance for his clients. We are BIG fans of this agent and his office!"
We responded:
"Thanks so much Anne Marie! Appreciate the opportunity to serve your family!"
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Macie Posey

May 24, 2023

5  out of  5
rating by Macie Posey
"Outstanding service for my auto, home, and life insurances. Stephen saved us money and made it really easy to get the coverage we needed."
We responded:
"Thanks Macie! Greatly appreciate the opportunity to serve you guys! Please let me know if there is anything we can ever do for you or your family!! :)"
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David carter

May 5, 2023

5  out of  5
rating by David carter
"I’ve been with you since you’ve been an agent. Your staff has always exuded professionalism from Paula, Renee, Lorrie, and Stephen. You have been blessed with an amazing staff. It all starts with you, the agent, Michael you are a class act. So glad to have you as my agent and friend!"
We responded:
"David, thanks brother! So thankful for such an amazing staff team for sure! Look forward to many more years of friendship with you and Kasey! Tell those boys hello for me!"
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Jaclyn Terry

February 15, 2023

5  out of  5
rating by Jaclyn Terry
"I have used them for many years and always receive the highest level of client service. They are knowledgeable, helpful, and kind. Anytime I call, they always remember me and work efficiently to get me whatever I need (especially Lorrie). Nothing but good things to say about this company and its people."
We responded:
"Jaclyn, Thank you so much for the wonderful review! It is a pleasure to do business with you and we are grateful for your trust and confidence in us!"
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Diandra Renee

January 3, 2023

5  out of  5
rating by Diandra Renee
"The Michael O'Neal Agency has provided me with superb service throughout the years. Beginning from renters insurance to spanning over various other insurances over the years! Lori and Stephen have always provided great customer service and been extremely helpful at providing competitive rates. Great responsiveness and care. Extremely pleased with my State Farm agent, Stephen!"
We responded:
"Diandra, we are so grateful for the many years you have allowed us to serve you! Thanks so much for the kind words for Lorrie and Stephen!! I am blessed to work with them for sure! Please let me know if there is anything we can ever do for you! :)"
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Carsen Schreiner

October 19, 2022

5  out of  5
rating by Carsen Schreiner
"Absolutely amazing!! Michael has not let me down in any way. Very responsive, explains everything so that it's easy to understand, constantly giving me options of saving more if I'm eligible and is always on top of his A game. Highly recommend reaching out to Michael and State Farm for great insurance rates and respectful customer service!!"
We responded:
"Thank you so much Carsen! Appreciate your kind words and look forward to serving you!"
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Jorge Cacciatore

September 2, 2022

5  out of  5
rating by Jorge Cacciatore
"Best insurance provider in town. Lorrie Sasan goes above and beyond to provide a world-class customer service experience. Stephen Moore provides excellent service as well. Their professionalism is unparalleled. A pleasure to do business with."
We responded:
"Jorge, Thank you so much for your kind words! We are certainly blessed with a wonderful team! Please keep us posted if we can ever be or service to you or your family!"
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Melisa B

August 25, 2022

5  out of  5
rating by Melisa B
"I definitely love the customer service here and products! Everything you want and need in an insurance company! Stephen Moore been super helpful since the day I switched to statefarm. Respond quickly and answer every little question I have. I’m so happy I made a switch to State Farm / Michael’s team!"
We responded:
"Melisa, thank you so much! It is an honor to serve you!! Please know that your business is greatly appreciated!"
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Eric Williams

January 13, 2022

5  out of  5
rating by Eric Williams
"This experience was the better than any I have had when it comes to buying insurance. Also my rate and coverage is better. Thanks Stephen!!!!!"
We responded:
"Awesome Eric! So glad you had a great experience and saved money. Please let me know if there is anything we can ever do for you!"
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Joseph Vinar

January 4, 2022

5  out of  5
rating by Joseph Vinar
"I initially went with another insurance provider; Michael kindly provided an honest and thorough review of their offer and had no hard feelings when I selected them. After being disappointed by the other provider's service, I transitioned to Michael O'Neal at State Farm and have been very impressed by their high level of service, technical competence, and prompt communication."
We responded:
"Joseph, thanks so much for your kind words! I am so happy you ended up with our agency. We will do our very best to take great care of you and greatly appreciate your business!"
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Thomas McDaniel

October 17, 2021

5  out of  5
rating by Thomas McDaniel
"I have been with Michael O'Neal for fifteen years. They have always been spot on, Renee is my favorite. Everyone is great and they follow up !."
We responded:
"Thomas, Thanks so much for your kind words! We greatly appreciate your business and loyalty! Please let me know if there is anything I can ever do for you or your family!"
Profile photo of Jay Byrd

Jay Byrd

September 15, 2021

5  out of  5
rating by Jay Byrd
"Michael and his team are kind, caring, and thorough. Shout out to Stephen and Paula for great ongoing customer service whenever the need arises!"
We responded:
"Thanks so much Jay! Appreciate your friendship, business and loyalty!!"
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Maggie Russell

September 15, 2021

5  out of  5
rating by Maggie Russell
"I was referred to Stephen at State Farm when I wanted to get my own car insurance, and he was incredibly helpful. The process was smooth and he was very patient with all of my questions. I started coverage after buying my first car this week and it was quick and easy!"
We responded:
"Hey Maggie, thanks for the kinds remarks about Stephen. He does an outstanding job for us! Please let me know if there is anything we can ever do for you!"
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Mary-Gates Allen

September 13, 2021

5  out of  5
rating by Mary-Gates Allen
"I had the absolute best experience with this agency and Michael O’Neal’s team. I had a very short time frame to find quality auto insurance before purchasing my first car and they were very quick to respond and take care of what I needed! Stephen Moore was very patient with all of my questions and very fast in response. Not only did he work well with me, but also with the dealership while I was purchasing the car. I have sent friends their way in confidence that they would be taken great care of! I highly recommend contacting them for your insurance needs."
We responded:
"Mary-Gates, thanks so much for giving us the opportunity to serve you. We greatly appreciate your business and certainly appreciate you telling your friends about our agency!! Please let me know if there is anything I can ever do for you! -Michael"